Meet some of the Phoenixville Water Department

Meet Rick and Bob. They work for the Phoenixville Water Department. They came to my rescue recently and I want to share with you why they are awesome!

We noticed our water meter dripping  a few weeks ago so we knew we had to call our plumber. We did and he said we should call our water department because technically the meter belonged to the borough and he wasn't allowed to touch it. So I called but there was a mixup in communication as I did a poor job of explaining what the issue was and where the water was coming from. They seemed to think that the issue was my responsibility since I am responsible for all pipes and water issues from the street to the house. Okay fair enough so I called Rob again. He came out but was again convinced we needed to all the borough again. I should add here that it was about 4pm on a Friday. We called them together and got bounced around until we finally got one of them on their cell phones. Bob said it sounded like it was their responsibility and that he needed to call Rick, his "guy" who would help make the repair. It was helpful that Rob (our plumber) was able to talk shop with their person on the phone. I have no idea about plumbing terminology. Rob went on his way and didn't even charge us for coming out. Which is amazing in and of itself. Rick called and we set something up for Monday morning.

While they were out at the house they decided that my water meter was just too old so they were going to replace it. Free. Of. Charge. 

Apparently as they go into homes in the borough and discover older meters that are having issues they just upgrade them at that time. 

Here is the icky old meter that was dripping:  

And behold our new and improved fancy meter...

And last but not least is the fact that we had to spend countless hours digging through at least 5 feet of snow and ice to locate the shut off access. Because of course (of course!) this happens to fall right when there are gobs of snow piled up on our street. If we hadn't located the access point they wouldn't have been able to shut the water off to replace the meter. As you can see from the above photo they have an access point between the sidewalk and the road. 

But, fellow Phoenixvillians or soon-to-be Phoenixvillians, be of good cheer. Phoenixville has an awesome team of guys who will take care of you if you ever have any water issues. They won't always be able to foot the bill but they are super nice and helpful. And on a side note I ran into Rick at Wawa and he remembered me and my name. Now that's special!